Refund policy

Return & Refund Policy – Melorah Hair

At Melorah Hair, we are committed to delivering the highest quality products. If you are not completely satisfied with your purchase, please read our policy below.

1. Returns
For hygiene and safety reasons, no returns or exchanges are accepted if the product has been opened, worn, or handled. Returns are only accepted if the item is defective or damaged upon arrival, and must be reported within 7 days of receipt.

2. Return Process

• Contact us at melorahhair@gmail.com with your order number and photos of the product.

• Wait for confirmation from our team before sending the item back.

• Return shipping costs are the responsibility of the customer unless the return is due to our error.

3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original payment method within 5–10 business days.

• Initial shipping costs are non-refundable.

4. Non-Refundable Items

• Sale or discounted items

• Gift cards

• Final sale items

5. Contact
For any questions regarding our Return & Refund Policy, please contact us at: melorahhair@gmail.com

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